The parts are out for delivery today. EKWB - Status Unknown, but to not blame. Plenty of stock, good prices, and lightning fast shipping. I quickly checked last week wasn't holiday in Slovenia so I decided to create a support ticket. A timely reaction is key! So i placed an order on Black Friday after trying and failing to make an account - the order went through without an account and its been charged. The EKWB Store at Mwave Featured EKWB Products EKWB EK-CoolStream XE 240 Dual Radiator. Not only is there an increase in newcomers thanks to quarantines, but it's also the holidays. There is nothing in consumer law that says I need to provide a video to EKWB in order to get faulty goods replaced. I checked the order. Is there anything I can do to speed up the process? We're receiving a large influx of tickets because we have a lot of new users with questions, wanting to make order changes, wanting order status updates, etc. You've sold me a faulty unit, you're refusing to replace it. I have ordered an item that is currently out of stock. I checked their shippinig policy and it says 1-3 business days processing time. Please send us your change request via the contact form or give us a call. How can I do that? Always start with support. I wish to add some spare parts to my already placed order. Shipping time is not guaranteed, only estimated; shipping cost is guaranteed as stated at checkout page. -Toby C., … TL;DR -- Performance PCs is awesome, and you should order from them. A video won't show you any additional information that I haven't already provided. $159.00 0 (0) EKWB EK-CoolStream SE 240 Slim Dual Radiator. EKWB - Should let customers known BEFORE they place an order that they MIGHT have to pay an import tax based off how shit the country they live in is. Why hasn't my order been shipped yet? Today I checked the support ticket. As long as your order hasn't been shipped yet, it can be changed. I get the account not confirmed and i try to resend email but it never comes. EKWB will file in an inquiry only 30 days after the shipping date of the customer's order. EKWB - Can get better at labeling their products. Connect has been addressed and is continuing to be addressed. ekwb geforce rtx 3070 8gb gddr6 pcie 4.0 8gb gddr6 memory water block: $777.17: b8py302: asus: rtx3080-10g-ek: ekwb water block geforce rtx3080 10gb gddr6x pcie 4.0: $1,050.60: b8py100: asus: rtx3090-24g-ek: ekwb geforce rtx3090 24gb gddr6x pcie 4.0 24gb gddr6x memory: $2,082.05: b6kp279: asus: tuf 3rx5600xto6gevog When I placed my order with you I was a first time customer but I will not be a last time one." Inquiries are no longer possible 6 months after the shipping date. The support ticket is assigned to EKWB Shipping (Peter) but is not updated. EKWB has done nothing but excel and offer World class products and service. How can I check its status? I have placed an order. 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