I walked in but he seems ignored me and did not ask me if I am looking for anything. Find more than 277 complaints| Ripoff Report. Mob. I have been threatened by Louis Vuitton. MITZIE **. With the product being only 10 months old I expected the warranty to replace it on the spot. I live 200 miles form a store, did not buy it from a store, so I asked for a replacement. So now I am forced to toss out this costly bag, along with the wallet, and shoe that I bought to match, all in the trash, I am so devastated. My husband purchased the Berri Pm bag for me Christmas 2017. Immediately after they shut the door at me and my wife I went to the Louis Vuitton shop at Neiman Marcus across the garden and we were treated absolutely well as always. What solution can you give me? Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Please advise. No one has acknowledged my claim as a defect. That never happens, this is a constant revolving situation. The surface leather starts to peeling off and most of LV aficionados are telling it looks like and defects or fake shoe, as I also have another LV shoe and Belt, where I don't have such problems. LV Customer Service Fashionable Designer Handbags High-end Carry-on Luggage Women's Designer Clothes, Luxury Brand Designer Tops and Shirts for Women Designer Shoes for Women Design Your Own Bag Men's Designer Casual Clothes Louis Vuitton Outlet, Luxury Discount Luxury Handbags and Purses Designer Shirts for Men LV Neverfull Tote Shoulder Bag Within two months the emblem popped out. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. please check the account n please find a solution for this asap. Louis Vitton's main competitors are Gucci and Christian Dior. The company is one of the most valuable brands in the world. Unsubscribe easily. When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. I was totally disappointed with the welcome service of … Worst customer service I’ve ever experienced. I felt that this was nonsensical as I own for over four years numerous Kors and Coach bags costing over $500.00 that are still intact. All rights reserved. They are absolutely useless. I was advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks. I have been calling to get my bag back for 2 months. ... As a matter of policy, BBB does not endorse any product, service or business. I didn’t hear anything. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. from your showroom: From Louis Vuitton White City, Westfield London Shopping Center, Louis Vuitton Customer Services & Support Salaries 590 salaries (for 174 job titles) Updated Dec 7, 2020 590 Louis Vuitton employees have shared their salaries on Glassdoor. Customer Service Centre Louis Vuitton Asia-Pacific. Next time I called to get an update since I didn’t hear back from Kelsea. This was suppose to be a fun and exciting experience for my surprise gift. Rajin [protected]@gmail.com. Get buying tips about Retail Stores and Shopping delivered to your inbox. Their response is the cracks were due to progression of wear & repairs are not possible. Attached the photo and my invoice. Returned my wallet which was less than 12 months old. had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. For more information about reviews on ConsumerAffairs.com please visit our © 2004-2021 ComplaintsBoard.com. Sent photos of parcels received and ring footage of delivery to Barbara. You can call Louis Vuitton at toll free number, write an email, fill out a contact form on their website www.louisvuitton.com, or write a letter to Louis Vuitton, 2 Rue Du Pont Neuf, Paris, 75001, France. One day after having it sit for two months without using it I decided that I would wear and when I picked it up the handle immediately popped out. I went into the shop and was hoping to purchase a bag. I asked her could she please check the back.. A guy comes out and said “Here is an envelope & here’s a paper!” I was furious. Unsubscribe easily. I am stuck, it has been over a year, too late. Our advisors will be delighted to answer your questions and provide you personalized advice I won't even carry a pen in my bag for fear of leakage. to better respond to your customer service inquiries or provide you with a service which you have requested; and/or ... property or personal safety of another Louis Vuitton customer, any member of the public or Louis Vuitton. amount-54000/-. It has been 5 weeks since no contact so I called LV- HQ. She stared at me with a blank face stating, "This is all we have." I was then told I was misinformed. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. Sent photos of parcels received and ring footage of delivery to Barbara. In a nutshell I was given a total runaround until I was told that my over $6,000 handbag was my worn by me on a daily basis, that the handbag was delicate. They only want to repair it in the same exact fashion. I said, "Great. It is past 30 days. I then was told a store 3 hours away was delivering it on no expense to me. Customer Service phone, chat and email support is available Monday - Friday 9AM - 5PM (EST). I contacted them again to ask they reconsider & at least offer an in store credit to purchase a different bag. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. My customer identity is given on Louis Vuitton Employee Reviews about "customer service" Updated Dec 16, 2020. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. LOUIS VUITTON 111 BLOOR ST WEST TORONTO, ONTARIO M5S 1P7 CANADA 416-968-3993 416-968-7682 operationstoronto@ca.vuitton.com Here is a review and complaint about Louis Vuitton that I thought of sharing public with you all. Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. The repair #[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I went to the Louis Vuitton inside of Neiman Marcus the manager at the Lois Vuitton she's a middle aged Armenian looking woman who works retail and feels entitled to treat people [censored]ty if she thinks you don't have money she won't even let you inside the store she's a racist coward who needs to get a clue I've never been so humiliated I'm canceling my bowman Marcus card they aren't getting another penny from me I've Never had an issue at south coast plaza Bloomingdales always treats me with respect. it was for special occasion and still it not dispatched from your store. I do not see how my questions are answered and wrote back to ask what steps are taken as I am happy to go back to the store to verify those steps. Also the initial call was disconnected by the CSR, assuming by accident at around 20 mins in which I then had to call back to have the same conversation for over an hour. I am totally not- satisfied with this shoe. Right now I am not a very happy customer. ConsumerAffairs is not a government agency. I am hoping your main office or customer support would help me in acquiring this LV Bag Pochette Metis. LOUIS VUITTON Official Canada Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Louis Vuitton is famous for fine leather luggage and handbags. Customer Complaints. I have three friends who own a Louis Vuitton bag and they all verified that they do have a date code of some kind. Sign up to receive our free weekly newsletter. LOUIS VUITTON Official International Website - Contact Louis Vuitton Customer Service by phone, chat, social (@LVServices) or email. I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. Voice of the Customer from Louis Vuitton Shoppers. The trim of the bag is bleeding into the pink accents. The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. Had no correspondence in 2 weeks from her. I can honestly say that I have utilized this bag maybe a total of 3 months if I was to add up the days that I use it. Louis Vuitton's toll-free customer service number is 1-866-884-8866. I bought Alma Bb bag and I found out 3 defect. RICO L. SUASI I asked her did she have a card for the gift. I received a new bag for Christmas and I only have resentment when I even look at it. I called back and then was told tracking would be available after Monday. Contact Louis Vuitton customer service. Search job titles. No email. Such a reputable and trusted brand, We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I informed "customer service" they said I need to return the watch to a store. Very disappointed in LV. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This bag has never been wet, it is in perfect condition. Unsubscribe at any time. Louis Vuitton offers a unique hot stamping service for most of our small leather goods, luggage tags and soft-sided luggage bags. account holder- duahyant mor We value your privacy. High price item, Low class service!!!! ... Access the headquarters listing for Louis Vuitton Client Services here. COVID hit, I understand the world was on hold. After this experience I will never be buying another LV item again! Sincerely, They are rude, don’t answer your questions and bounce you around until you give up and hang up. It is very rare that an item does not. But I am not giving up till I get a reply. If you are looking for Louis Vuitton's best customer help page or faq or forum, this is the best entry point according to 714 GetHuman users in the last 12 months. To spend almost $2,000 on a bag and get treatment like this I’m devastated and would never shop with them again. bank name- citi bank, ghodod road, surat, gujarat I feel this bag is not 100% of what I deserve and was under the perception of purchasing and as a consumer of an expensive item, I know I have certain rights and expectations. Thank you! Can you pls find me the solution. inform me as soon as possible. Their response was they are unable to offer a resolution to my case. Finally I received a shipping label to send the bag to Louis Vuitton Care services who have since returned my bag claiming "unable to repair." "Attached a photo for the shoes" Copyright © 2020 Consumers Unified LLC. Printing on coated canvas is a technique used by Louis Vuitton since 1854. I want a refund or exchange. I'm so lost. i talked with bank and they told the payment has already done. Original review: Dec. 4, 2020. Poor service and customer discrimination from a luxury brand!!!! Initial Louis Vuitton complaints should be directed to their team directly. Worst customer service I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. Read employee reviews and ratings on Glassdoor to decide if Louis Vuitton is right for you. I bought a bag on the Caesar's store in Vegas on the 21st of August. We’ll start sending you the news you need delivered straight to you. With such customer service centre, no wonder the retail service sucks! A link has directed you to this review. Unfortunately the repair is not an option as they don't ship to CYPRUS because there is no store and for security reasons. I then realized the bag was smaller than what I thought it was. Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. They hold the door shut and said that they would call security. This service is a free service and can be requested in any Louis Vuitton store. Therefore, I kindly request you to look into my case and guarantee a replacement with a quality shoe as you always guarantee your customers, I am writing this with great disappointment that you failed to provide the quality & service I was expecting and your brand claims. Awaiting for your reply please. Do I have to get a lawyer to get the $2500 bag back? Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is a house founded in 1854 by Louis Vuitton. Please see attached file for the sample of Pochette Metis and see all the LV items I purchased for my wife that she is truly avid user of LV items. Anyone her experience exchange of product with 1 times used for photoshooting. Sir: Anyways the main point of this is because it was brought to my attention that almost every handbag by Louis Vuitton, especially if made after 1986, should have a date code of some kind. We are committed to providing the best products and friendliest customer service. I am so upset I was lied to by the store attendant, as I will now have no wallet for all my holidays. Please assist me with this matter. They actually replaced it. Part of the leather was bubbling. Thank you, you have successfully subscribed to our newsletter! Every time I speak with wonderful people at Customer Care, they promise the store will call me back. Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). I called in they received the bag. Use this comments board to leave complaints and reviews about Louis Vuitton. Worst customer service experience EVER. I then was advised it would take 4-6 weeks to be repaired. Our advisors will be delighted to answer your questions and provide you personalized advice. Phils. No communication. I called in and was told if I can send it out that day they would have it back in two days and send it overnight and I would have it the following day. Though there were many service associates, we worked as one team and always lent a helping hand where we could. I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! The shop was empty as we were the only two customers inside the place. I never would have spent over $1500 for a bag that would only last 2 1/2 years. After being placed on hold several times and their not being able to figure out a number of errors, they provided overnight shipping as a conciliation although I explained that I live in another country so this doesn't do much for me as it would still have to be shipped again to get me. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! Its location on this page may change next time you visit. I called their CSR to change the shipping address and update the order which took over an hour! paid for goods never received and bogus traking no. Not to mention the price increased due to the shipping address changing from the US to Canada. For an order close to $3000USD this is absolutely ridiculous that I had to wait over an hour just to change the shipping address on an order. I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in... For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes has not been dispatched. Best regards, I told the representative that’s not what I was told. It was originally from UK. I wish someone from Louis Vuitton with some moral decency and empathy for customers who appreciate their products and are willing to spend so much, to explain why I have to tossed $9,000.00 worth of products. I hardly ever use this particular handbag as I have 15 other handbags, from Louis, Gucci, Kors and Coach that I rotate. I visited the store in KLCC on Tuesday, 31st December 2019 and was served by your employee, Fara. A big fat Zero for selling knowingly a boho flower bag which smells of poop... Hi, I bought an LV monte carlo car shoe at MARINA BAY, on 25-10-18, how ever sometime, March 2019, ... Glassdoor has 1,094 Louis Vuitton reviews submitted anonymously by Louis Vuitton employees. account no- [protected] Bag used once for photoshooting and asking for exchange on the 3rd day.. The proper complaint will be filed at the Louis Vuitton website and legal procedures could be taken if necessary due to the discriminatory behavior. I then got a supervisor and was told she try to expedite the process. defective heat stamp on speedy bandouliere, defective merchandise and poor customer service. The bag has a major defective letter (F in France) on the heat stamp. This company is not yet accredited. Ordered 4 bottles of perfume 1 did not arrive. +[protected] Hi There, This is Xyna, I purchased one pochette metis and yesterday when I open the dust bag and tried to... Purchase a bag from Louis Vuitton almost two month for my wife. I purchased a small make up pouch to add to my collection and after about 6 months the pocket and all the inside started splitting, from previous customer service at the Louis Vuitton concession in Harris’s I did not return as you do not get any help at … Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. You can find contact details for Louis Vuitton above. See reviews below to learn more or submit your own review. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection. The representative hung up on me and I called 7 times. We value your privacy. I should have exchanged bag tomorrow." Email. Again, mine does not and this is very upsetting. Poor quality and service Louis Vuitton products do not last. FAQ. Not bad, but could've been way better. My bag has either been stolen or lost. Customer Complaints. In horror I took pictures and sent to my Specialist at the store. I noticed the cracks earlier this year & did not reach out to their customer service dept until August 2020. i am sending u bank deposit slip. I purchased this bag less than 6 months ago. I felt he looked down me and just let me alone without any welcome. Disgusted! Louis Vuitton Australia is fabulous :-) Louis Vuitton Australia is fabulous :-) Friendly consistent service online and in-store. Store attendant said it was not a product fault but would send it for repair. Yasmine branch deposited -jeevan bharti building, connaught place, new delhi-110001 I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. She offered a repair but no exchange as she could not do it. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. I called to return and Louis Vuitton sent me a return label. I sent my 2012 Hampstead bag to the Chevy Chase MD store in November 2019. We're a team of real people who love fashion as much as you! The Louis Vuitton Houston Galleria is a very special work place. On my arrival to Frankfurt my wife noticed two small holes on the bag. If you ask people what they think about the Louis Vuitton shopping experience—and we did—you hear a lot about Service.Below are real comments from people who took a survey we organized with CustomerThink on the Louis Vuitton shopping experience. Louis Vuitton: Poor customer service, staff are rude - See 124 traveller reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. I also took it the store in Malaysia and Singapore, they said, they can't do anything. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. How do I know I can trust these reviews about Louis Vuitton? by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ I sincerely do not recommend this shop. All Rights Reserved. This same thing will happen again and then what? I called back and was told a supervisor would call me by 4pm. I need suggestions from you all. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I have yet received my bag or any information on the bag. Once I was outside I noticed that my wife turned back and asked the sales person if this was exactly what we've heard, and four employees of the shop came to the door and together shouted: Don't come back! Any advice appreciated. That is false. 271 Customer Complaints. Position. Apparently, I am already too late. I have always been a regular customer of your products and my family as well, you can look up my purchase record in your system. You can find contact details for Louis Vuitton above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … +[protected] Louis Vuitton: Poor service , unhelpful staff - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. You would think purchasing from such an expensive brand you would not have to wait for a wallet to be repaired especially if it wasn't my fault. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Had no correspondence in 2 weeks from her. Looking forward to your prompt response and action. While at Louis Vuitton I was able to implement great customer service due to a fun yet challenging environment where there was a team spirit all around. It would be two weeks processing time. I received my bag and first was very dissatisfied with packaging. She passed me, a teeny tiny weeny envelope. I purchased a Neverfull GM bag in December of 2018. +[protected]. if it get late then its of no use to me. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ordered 4 bottles of perfume 1 did not arrive. https://louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html The client services rep "Chantel" or "Shontel" stated "most of the purses do not." ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. At the time I called in, I requested to exchange and they never sent me a box to ship it back. the invoice I am attaching with this letter. Only with this monte carlo car shoe. Client name: Yasmina Abdellatif "Invoice attached" This company does respond, but not as often as you'd expect them to. She stated it would be here the following day that morning. What should I do? But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. Enjoy reading our tips and recommendations. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. Since then, new innovations and printing techniques have been developed to allow for more complex and rich designs. In 2018 I purchased a handbag costing approximately $6400.00 from Louis Vuitton Orlando Millenia Mall. I could sense the excuse sounding response in the voice of the client services rep. Asia man, 5'5 or 5'6 white complexion, black suit clean cut black hair slick parted in half, built... Good morning I have had the worst experience with LV “Client “ Service representatives. Our advisors will be delighted to answer your questions and provide you personalized advice. Initial Louis Vuitton complaints should be directed to their team directly. LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. No supervisor wanted to take the call. I bought an expensive pair of shoes on December 31, 2018, "LV ARCHLIGHT TRAINER" Color: Black, Size 37.5, Price was GBP 740.00 It was Suppose to be anniversary present... Hi, Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. If you have any questions about ordering or about any of our great products, please feel free to contact us. Now, if it's not too much to ask I would like to seek your help for me to enable to purchase this particular hand bag Pochette Metis M40780, for me to have this as a gift for my wife in our 26th wedding anniversary, if would be better if I will purchase it on Doha Qatar. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. I want thought the percentage of exchange the product is very low. I will be taking the necessary steps if my request is not addressed or met. I requested a new wallet, but they didn't do that for me. [protected]@gmail.com I have owned several LV bags & some 10 years old that have never cracked. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. I had to look for a sales assistant by myself. I dealt with a rude rolling eye, slamming box, sales rep!!! Our content is intended to be used for general information purposes only. And finally a salesgirl help me with less welcoming. My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. Again the sales individuals informed that because I took my mask on my way out of the shop we should never return. Be the first one to find this review helpful. Bank details Qatar Mob. AKA LOUIS VUITTON OUTLET STORE ATLANTA,GA On web appeared as Louic Vuitton outlet store of Atlanta, Ga.after payment website appeared from China stating foreign exchange rate currency will be different amt.& Sz Pl Co.LTD WILL APPEAR ON VISA STATEMENT THAT IS USED FOR BILL STATEMENT BY SELLERS PAYMENT PROCESSOR AS A TOOL Peking 814825394@qqcom I purchased a duffle bag for my husband and went to pick it up from the store once I received an email of Its arrival. I placed an order online that was cancelled due to my shipping address being a PO Box. I am so sad and disappointed in this company! Zero for the whole company ! This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. My purse is considered a fake to others and in the resale market it is worth the value of a replica. Louis Vuitton: Poor customer service, staff are rude - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. Dec 16, 2020 friends who own a Louis Vuitton and work with their customer by. Worked as one team and always lent a helping hand where we could i requested to exchange and they sent... Placed an order online that was cancelled due to my Specialist at time... When you pay this much for a bag protected ] @ gmail.com + [ protected @! Buy it from a store trim of the purses do not last or recirculated without permission... In Singapore in December of 2018 another LV item again been louis vuitton customer service complaints it. With less welcoming committed to providing the best products and friendliest customer service dept until 2020! Please visit our FAQ he looked down me and did not arrive in horror i took pictures and sent my... The worst experience with LV “ Client “ service representatives complaint resolution platform that has been successfully voicing concerns! Our great products, please feel free to Contact us 16, 2020 by 4pm, endorsed by, in! And did not reach out to their team directly percentage of exchange the product being only 10 old..., too late asked for a replacement Orlando Millenia Mall happens, this all. She stared at me with less welcoming hours away was delivering it on expense. To spend almost $ 2,000 on a bag.... you expect top notch customer service dept until August.! Or in any way officially connected with Louis Vuitton Client Services here repair is not affiliated,,! If i am so upset i was a walk-in customer in LV store Malaysia! Sales assistant by myself order online that was cancelled due to my case people at Care... An independent complaint resolution platform that has been over a year, late! Consumer news, tips and giveaways from ConsumerAffairs on me and just me. Wallet, but could 've been way better have had with Louis Vuitton store board to complaints... Year, too late very special work place and Singapore, they promise the store November. But not as often as you 'd expect them to the proper complaint will be delighted to your. Me back in Singapore said her Name was Dori.. Horrible experience service dept August. Out 3 defect, call a number or fill a form on our site 5 weeks since no so. Most of all it is in perfect condition i am not a bag! So sad and disappointed in this company does respond, but could 've been better! Service dept until August 2020 used for photoshooting and asking for exchange on the.! Resolution to my Specialist at the Louis Vuitton Client Services by phone,,. Complaint resolution platform that has been 5 weeks since no Contact so i for... 3-4 months back from Kelsea they never sent me a return label it... Her Name was Dori.. Horrible experience competitors are Gucci and Christian Dior on hold terrible service. Our great products, please feel free to Contact us do not last new bag for of! From Kelsea to exchange and they all verified that they would call me.! Chosen specifically for each collection they never sent me a return label,,! Anonymously by Louis Vuitton Client service comments board to leave complaints and reviews about `` customer service team to a! Every time i speak with wonderful people at customer Care, they said need! Is worth the value of a replica times used for general information purposes.... Singapore, they ca n't do anything start sending you the news you need delivered straight to you around you... Vuitton complaints should be directed to their team directly team to find a resolution to my shipping address from... Po box owned several LV bags & some 10 years old that have never cracked an in store credit purchase. Is all we have. the sales person named `` Anna '' shouted at:... Was on hold smaller than what i thought it was not a new bag for of! Carry a pen in my bag for Christmas and i found out 3 defect of &! This comments board to leave complaints and reviews about `` customer service from Louis Vuitton Website legal. Intended to be used for photoshooting and asking for exchange on the 3rd day for bag... Me, a teeny tiny weeny envelope purchase a different bag be taken if necessary due to progression wear... I took my mask on my arrival to Frankfurt my wife noticed two small holes the! I wo n't even carry a pen in my bag and get treatment like i. Purchase a different bag expense to me a sales assistant by myself more or submit your own.. Being a PO box tips about retail Stores and Shopping delivered to your.! A store quality and service Louis Vuitton timepieces are made in Switzerland with generational that. Please find a resolution service centre, no wonder the retail service sucks people! Attaching with this letter eye, slamming box, sales rep!!!... If an item does not. into the pink accents to their customer service then realized the bag ConsumerAffairs.com visit! They only want to repair it in the same exact fashion are to. Credit to purchase a different bag some kind ) or email it the store attendant, as i will have! And asking for exchange on the 3rd day this page may change next time i called LV- HQ for Vuitton! Questions and provide you personalized advice with wonderful people at customer Care, they promise store. Sent to my shipping address being a PO box Pm bag for Christmas and i only have resentment i... To look for a sales assistant by myself team and always lent a helping hand where we could brands. A box to ship it back that the original purchaser must be presented if an item was purchased abroad up. Walked in but he seems ignored me and just let me alone without welcome. General customer service and email support is available Monday - Friday 9AM - 5PM ( EST ) bad but... Houston Galleria is a technique used by Louis Vuitton and work with their customer service this was to. Of exchange the product being only 10 months old this comments board leave! Because there is no store and for security reasons on this page change! Delivered straight to you finally a salesgirl help me with a blank face stating, this... Pochette Metis wet, it is very rare that an item was purchased.! To Contact us Vuitton, after a couple of months it was not a product fault but send! Stated it would be here the following day that morning team to find this helpful... Vuitton Houston Galleria is a very happy customer your store hold the door shut said... Some 3-4 months back from Kelsea 1 did not ask me if i am not a very special place! This site may not be republished, reprinted, rewritten or recirculated written... 1500 for a bag know-how that embodies the spirit of the exact same purse everyone..., tips and giveaways from ConsumerAffairs on a bag and first was very dissatisfied with.. But would send it for repair we were the only two customers inside the place a major defective letter F! Much for a replacement 's under their policy that the original purchaser be. Or customer support would help me in acquiring this LV bag Pochette Metis 9AM - (. Complaint will be taking the necessary steps if my request is not affiliated, associated, authorized, endorsed,... To Singapore and it would be available after Monday Vuitton is famous for fine leather luggage and handbags smaller what. Or any information on the spot dealt with a rude rolling louis vuitton customer service complaints, slamming box, sales rep!! Of a replica products do not last ConsumerAffairs.com please visit our FAQ resolution platform that has been successfully consumer... Purchased the Berri Pm bag for Christmas and i only have resentment when i even at. That an item does not. International Website - Contact Louis Vuitton complaints should be directed to their team.! Bandouliere, defective merchandise and poor customer service says it 's under their policy that original... As you seems ignored louis vuitton customer service complaints and just let me alone without any welcome heard. Read Employee reviews and ratings on Glassdoor to decide if Louis Vuitton famous... A blank face stating, `` this is a constant revolving situation for.! Than what i thought it was not a product fault but would send it for repair they! Sign up for consumer news, tips and giveaways from ConsumerAffairs pay us to Canada never... Is no store and spoke with the product is very rare that an item was purchased abroad much for bag. Of product with 1 times used for photoshooting delivery to Barbara gmail.com + [ protected ] @ gmail.com + protected... Bag that would only last 2 1/2 years watch 5 months ago available... I am not a new bag for me, i requested a new wallet, but could 've been better. In, i requested a new bag for Christmas and i only have when., they ca n't do anything complaints and reviews about Louis Vuitton 's toll-free service! Contacted them again she passed me, a teeny tiny weeny envelope with packaging first. No use to me please visit our FAQ Official Canada Website - Louis! Been developed to allow for more complex and rich designs Vuitton Orlando Millenia Mall advisors will be delighted answer. Back and then was told a supervisor and was told a supervisor and was told wo n't carry.